Privacy Policy

At iStitch, you trust us with one of the most special garments you will ever wear, and we take the same care with your personal information. This policy explains simply what we collect, why, and how we look after it.

Who we are

iStitch is a trading name of Your Pearl Bridal Ltd, a bridal seamstress studio at 10 Felix Close, Peterborough, PE2 8SB. We are responsible for your personal information. You can contact us at iluta@istitchinfo.co.uk or on 07860 469870.

What we collect

• When you contact us or book an appointment: your name, phone number, email address, your wedding or event date, and the details of what you'd like us to do.
• For alterations and fittings: your measurements and notes about your dress and the work agreed.
• For our bridal attendant and steaming service: your wedding date, venue or address, and timings for the day.
• When you buy from our shop: your name, email, phone, delivery address and order details. Payments are processed securely by our payment providers; we never see or store your full card details.
• If you share your story with us: your answers to our testimonial form and any photos you choose to send.

How we use it

We use your information to arrange your fittings and appointments, carry out the work you've asked for, process and deliver your orders, reply to your messages, and keep the records we need for our accounts and the law. We will only send you marketing emails if you have agreed to receive them, and you can unsubscribe at any time.

Photos of our work

We love sharing photos of the dresses we work on. We will only use a photo of you, or of your dress, on our website or social media if you give us permission, and for children, only with a parent or guardian's permission. You can ask us to remove a photo at any time.

Who we share it with

We only share your information with trusted companies that help us run our business, such as our website provider (Cloudflare), our contact form service (Web3Forms), our payment providers (Stripe and PayPal), delivery couriers, and WhatsApp when you message us there. We never sell your information.

Cookies

Our website does not use cookies to track you. Some features provided by other companies, such as the Google map on our Contact page and the secure Stripe checkout, may set their own cookies. You can change your cookie settings in your browser at any time.

How long we keep it

We keep order and payment records for 6 years, as required for tax and accounting. Measurements and fitting notes are kept until your work is complete and for a reasonable time afterwards, in case you need us again. Other information is deleted when it is no longer needed.

Your rights

You can ask to see the personal information we hold about you, ask us to correct or delete it, or object to how we use it. Just get in touch using the details above. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Thank you

If you have any questions about this policy, please get in touch. We are always happy to help. You can also read our Terms & Conditions.

iStitch, Peterborough
Last updated: November 2026