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TEL: 01733857294
MOB: 07860469870

Home  /  Terms & Conditions

Terms & Conditions

Freeconsultations, always
No depositfor alteration work
Paywhen you collect

At iStitch, every dress that comes through our studio is treated with the same care we would give our own. These terms explain simply how we work, so you know exactly what to expect, whether you are coming to us for alterations, a bridal attendant on your wedding morning, or a dress from our shop. By booking an appointment or placing an order, you agree to these terms.

About us

iStitch, a trading name of Your Pearl Bridal Ltd, is a bridal seamstress studio in Peterborough, run by an experienced seamstress with over 35 years of dressmaking experience. You can always reach us directly:

Your alterations

  1. Free consultation. Consultations are always free. We will look at your garment and give you a quote for the work.
  2. Prices. Our starting prices are shown on our Services page. The final price depends on the garment and the work needed, and is agreed with you before we start. Alterations needed in less than 4 weeks may cost extra, depending on availability. We never add hidden charges: you will pay the price we quote, unless you ask for extra work during the process that was not included in the original quote.
  3. No deposit. We do not take a deposit for alteration work.
  4. Payment. Payment is due when you collect your finished garment.
  5. Clean garments. Please bring your garment freshly cleaned to your appointment, so we can give it the best possible care.
  6. Fittings. Some dresses need more than one fitting. If you ask for extra work after the agreed alterations are finished, this will be charged separately. If your weight or shape changes after you have collected your garment and it needs altering again, this will be treated as a new job. Please bring the shoes and underwear you will wear on the day to your fittings.
  7. Collection. We will let you know when your garment is ready. Please collect it within 3 weeks. Garments not collected within 3 weeks will be charged a storage fee of £10 per week.
  8. Existing damage. We inspect every garment with you before work starts and point out any existing damage or stains. We take great care with every garment, but we are not responsible for damage, weak fabric or stains that were already present before the garment came to us.
  9. Happy with your alterations. If you are not happy with any alteration, please tell us as soon as possible and we will put it right. Alteration work is not refundable once it has started.

Customisation, cleaning and steaming

  1. Customisation. Prices for customisation work, such as sleeves, capes, overskirts and restyling, are agreed at your consultation.
  2. Cleaning. Every gown is cleaned with care using professional methods. Some stains or fabric damage may be permanent, especially red wine, grass, pollen or oil. We cannot guarantee results where the fibres are already damaged.
  3. Steaming. For the best finish, please allow 24 hours after steaming before your dress is worn or collected. This lets the fabric settle in its smooth shape.

Your wedding morning: bridal attendant and on-location steaming

  1. Booking. Bridal attendant and on-location steaming services are by appointment only, and dates are limited. A deposit of 50% of the price is required to secure your date for the bridal attendant service or any package. Your date is confirmed once your deposit is paid. The remaining balance is due 14 days before your wedding. If you book less than 14 days before your wedding, full payment is due when you book.
  2. What is included. Each package includes the services and hours listed on its page. On-location steaming covers one wedding gown and one veil.
  3. Changes. If you need to change or cancel your date, please tell us as early as possible. If you cancel more than 3 months before your wedding, we refund your deposit minus a £50 admin fee. If you cancel within 3 months of your wedding, your deposit is not refundable. If you book less than 3 months before your wedding, your deposit is not refundable from the time you book. If we cannot provide a booked service due to illness or emergency, we will refund all payments in full.
  4. Travel. Travel is free within 15 miles of Peterborough. A travel fee may apply for locations further away, and we will tell you this before you book.

Your dress from the iStitch shop

  1. Try-ons. You are welcome to book a free try-on at our Peterborough studio before you buy.
  2. Sizing. Our dresses follow standard UK sizing. Please check the measurements on each dress before you order.
  3. Payment. Payment is taken in full when you order online, or when you buy at our studio.
  4. Delivery. UK delivery is free and tracked. You can also collect your dress from our studio.
  5. Cancelling an online order. You can cancel an online order within 14 days of receiving it by emailing iluta@istitchinfo.co.uk. Return the dress within 14 days of cancelling, unworn, unaltered and in perfect condition, with tags attached and in its original packaging. Return postage is your responsibility. We may reduce your refund for any marks, damage or signs of wear. We refund you within 14 days of receiving the dress back.
  6. Studio purchases. Dresses bought in person at our studio after a try-on are not returnable unless faulty or not as described.
  7. Faulty items. If your dress is faulty or not as described, please contact us within 30 days of delivery and we will put it right with a repair, replacement or full refund. We will also cover the cost of return postage. Full delivery and returns details are in our Shipping & Returns policy.

Gift vouchers

  1. Using your voucher. Gift vouchers can be used towards any iStitch service or a dress from our shop. Please bring your voucher, or its code, to your appointment.
  2. Validity. Vouchers are valid for 12 months from the date of purchase.
  3. Balance. Any unused balance can be used on a later visit before the voucher expires. If the bill is more than the voucher, the difference is paid on the day.
  4. No cash. Vouchers cannot be exchanged for cash.
  5. Buying a voucher. We email you a printable voucher, usually within 1 working day of payment, or you can collect a printed voucher from our studio.

General

  1. Appointments. All appointments must be booked in advance. If you need to cancel or reschedule, please let us know as early as possible.
  2. Your information. We only use your details to provide our services and contact you about them. See our Privacy Policy for more information. We may ask to share photos of our work on our website and social media. We will always ask your permission first, and for children, a parent's permission.
  3. Your rights. These terms do not affect your statutory rights as a consumer.
  4. Changes to these terms. We may update these terms from time to time. The version on our website applies at the time you book or order.
  5. Law. These terms are governed by the law of England and Wales.

Thank you

Thank you for trusting iStitch with one of the most special garments you will ever wear. If you have any questions about these terms, please get in touch. We are always happy to help.

iStitch, Peterborough
Last updated: November 2026